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Green Peas

Original price was: ₹7.50.Current price is: ₹5.50.

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Description

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Shipping Policy

Vendor Shipping Policy for FRESHMART24

Effective Date: 01/06/2025

This Shipping Policy outlines the standards and procedures that vendors must follow when fulfilling orders through FRESHMART24’s online platform.


1. Order Fulfillment Timeline

  • Order Processing: Vendors must confirm and begin processing orders within 30 minutes of receiving notification.

  • Shipping Timeline: All orders must be shipped within 12 hours of order confirmation unless otherwise specified (e.g., pre-order items).

  • Delivery Commitment: Vendors are responsible for ensuring delivery within 1–2 days based on customer-selected delivery windows and local delivery policies.


2. Packaging Requirements

  • All products must be packed securely to maintain freshness and prevent damage, leakage, or contamination.

  • Perishable items must be packed with proper cooling (e.g., ice packs, insulated bags) to maintain safe temperatures during transit.

  • Packaging should be clearly labeled with:

    • Product name

    • Expiry date

    • Quantity

    • Vendor details (as needed)


3. Shipping Methods

  • Vendors must use approved couriers or the store’s integrated logistics partners unless otherwise authorized.

  • Real-time tracking must be provided when available.


4. Delivery Zones

  • Vendors must deliver to all zones they commit to during onboarding.

  • Changes to serviceable areas must be reported at least 7 business days in advance.


5. Returns & Replacements

  • Vendors are responsible for handling returns due to:

    • Damaged or expired goods

    • Incorrect items

    • Late deliveries (beyond promised window)

  • Vendors must issue refunds or replacements within 48 hours of claim verification.


6. Compliance

  • All products must comply with local food safety and packaging regulations.

  • Vendors must maintain valid licenses and certifications for food handling, storage, and transportation.

  • Any violations may result in penalties or suspension from the platform.


7. Contact & Support

For issues related to shipping or logistics, vendors can reach our support team at:

📧 support@freshmart24.com
📞 +91-9813715030
Hours: 09:00am-06:00pm

Refund Policy

Vendor Refund Policy for FRESHMART24

Effective Date: 01/06/2025

This Refund Policy outlines the rules and procedures vendors must follow when handling customer refunds for orders placed through FRESHMART24’s online platform.


1. General Principles

  • Vendors are responsible for ensuring the quality, accuracy, and timely delivery of all products.

  • Refunds or replacements must be issued for damaged, spoiled, expired, missing, or incorrect items.

  • Customers may also request refunds for late deliveries that fall outside the promised delivery window.


2. Refundable Scenarios

ScenarioRefund RequiredNotes
Damaged item (e.g., broken packaging, leakage)Full refund or replacement
Spoiled/expired productMust verify date and condition
Wrong item deliveredFull refund or correct item reshipment
Missing itemsRefund for missing quantity
Delivery delay (beyond acceptable time)Partial or full refund, based on case
Customer changed mind or no longer wants itemNo refund, unless approved by support
Customer unavailable at time of deliveryDelivery is considered fulfilled

3. Refund Timeline & Process

  • Customer submits a complaint via app/website within 24 hours of delivery.

  • Vendor must respond to the refund request within 48 hours.

  • Proof required: Vendors may request photo evidence from customers for damage/spoilage.

  • Approved refunds must be processed within 3 business days.


4. Financial Responsibility

  • Refunds are deducted from the vendor’s payout on a per-order basis.

  • If refunds are caused by logistics partners under vendor control, the vendor bears the cost.

  • For platform-initiated refunds due to system errors or platform-managed logistics, the store may cover costs.


5. Non-Compliance

Failure to process or respond to refund requests promptly may result in:

  • Automatic deduction from vendor payout

  • Temporary suspension from the platform

  • Permanent deactivation for repeat violations


6. Appeals

Vendors may appeal refund claims they believe are unjustified by contacting:

📧 VENDORSUPPORT@FRESHMART24.COM
Subject: \"Refund Appeal – Order #[OrderNumber]\"

Appeals must be submitted within 7 days of the refund notification.

Cancellation / Return / Exchange Policy

Cancellation, Return & Exchange Policy for Vendors

FRESHMART24
Effective Date: 01/06/2025

This policy outlines the procedures vendors must follow when handling order cancellations, returns, and exchanges for grocery products sold through FRESHMART24\'s online platform.


1. Order Cancellation Policy

1.1 Customer-Initiated Cancellations

  • Before Dispatch:
    Customers may cancel an order before it is marked as dispatched. Vendors must honor such cancellations without penalty.

  • After Dispatch:
    Orders cannot be canceled once dispatched unless:

    • Delivery is delayed beyond the promised window.

    • There is a platform-verified issue with the order.

1.2 Vendor-Initiated Cancellations

  • Vendors may cancel an order only under the following conditions:

    • Product is out of stock.

    • Delivery area is temporarily inaccessible.

  • Vendors must notify the platform and customer immediately.

  • Frequent cancellations may lead to penalties or suspension.


2. Return Policy

2.1 Return Eligibility

Product TypeReturnable?Time FrameConditions
Perishables (e.g. fruits, milk)N/ANo returns unless spoiled/damaged on delivery
Packaged Foods24 hoursMust be unopened, within expiry
Household Items3 daysMust be unused and in original packaging
Incorrect Deliveries24 hoursReturn of wrong item is mandatory
Damaged Items24 hoursPhoto evidence required

⚠️ All return requests must be submitted within 24 hours of delivery, unless specified otherwise.

2.2 Return Process

  • Customer submits request via app or customer support.

  • Vendor receives return notification and must respond within 48 hours.

  • Pickup is coordinated via platform logistics or vendor (if self-delivering).

  • If return is accepted, the customer will be refunded or offered an exchange.


3. Exchange Policy

  • Exchanges are allowed for:

    • Incorrect products

    • Defective packaged items

  • Exchange must be processed within 3 days of the original delivery.

  • If an identical item is unavailable, a refund must be issued.


4. Responsibilities of the Vendor

  • Verify all return/exchange claims promptly.

  • Accept returns/exchanges that fall within approved policy conditions.

  • Cooperate with platform logistics for reverse pickups (where applicable).

  • Maintain accurate stock availability to reduce cancellations and returns.


5. Non-Compliance

Failure to comply with this policy may result in:

  • Automatic deduction from payout

  • Temporary delisting or order deactivation

  • Permanent removal from the vendor network (in cases of repeated violations)


6. Support & Disputes

For return-related disputes or special cases, vendors can reach our support team at:

📧 vendorsupport@freshmart24.com
📞 +91-9813715030
Subject: \"Return/Exchange Dispute – Order #[OrderNumber]\"

General Inquiries

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