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Daily Apple

Daily Apple

Original price was: ₹250.00.Current price is: ₹180.00.

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Description

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Shipping Policy

Vendor Shipping Policy for FRESHMART24

Effective Date: 01/06/2025

This Shipping Policy outlines the standards and procedures that vendors must follow when fulfilling orders through FRESHMART24’s online platform.

1. Order Fulfillment Timeline

  • Order Processing: Vendors must confirm and begin processing orders within 30 minutes of receiving notification.

  • Shipping Timeline: All orders must be shipped within 12 hours of order confirmation unless otherwise specified (e.g., pre-order items).

  • Delivery Commitment: Vendors are responsible for ensuring delivery within 1–2 days based on customer-selected delivery windows and local delivery policies.

2. Packaging Requirements

  • All products must be packed securely to maintain freshness and prevent damage, leakage, or contamination.

  • Perishable items must be packed with proper cooling (e.g., ice packs, insulated bags) to maintain safe temperatures during transit.

  • Packaging should be clearly labeled with:

    • Product name

    • Expiry date

    • Quantity

    • Vendor details (as needed)

3. Shipping Methods

  • Vendors must use approved couriers or the store’s integrated logistics partners unless otherwise authorized.

  • Real-time tracking must be provided when available.

4. Delivery Zones

  • Vendors must deliver to all zones they commit to during onboarding.

  • Changes to serviceable areas must be reported at least 7 business days in advance.

5. Returns & Replacements

  • Vendors are responsible for handling returns due to:

    • Damaged or expired goods

    • Incorrect items

    • Late deliveries (beyond promised window)

  • Vendors must issue refunds or replacements within 48 hours of claim verification.

6. Compliance

  • All products must comply with local food safety and packaging regulations.

  • Vendors must maintain valid licenses and certifications for food handling, storage, and transportation.

  • Any violations may result in penalties or suspension from the platform.

7. Contact & Support

For issues related to shipping or logistics, vendors can reach our support team at:

📧 support@freshmart24.com
📞 +91-9813715030
Hours: 09:00am-06:00pm

Refund Policy

Vendor Refund Policy for FRESHMART24

Effective Date: 01/06/2025

This Refund Policy outlines the rules and procedures vendors must follow when handling customer refunds for orders placed through FRESHMART24’s online platform.

1. General Principles

  • Vendors are responsible for ensuring the quality, accuracy, and timely delivery of all products.

  • Refunds or replacements must be issued for damaged, spoiled, expired, missing, or incorrect items.

  • Customers may also request refunds for late deliveries that fall outside the promised delivery window.

2. Refundable Scenarios

ScenarioRefund RequiredNotes
Damaged item (e.g., broken packaging, leakage)✅Full refund or replacement
Spoiled/expired product✅Must verify date and condition
Wrong item delivered✅Full refund or correct item reshipment
Missing items✅Refund for missing quantity
Delivery delay (beyond acceptable time)✅Partial or full refund, based on case
Customer changed mind or no longer wants item❌No refund, unless approved by support
Customer unavailable at time of delivery❌Delivery is considered fulfilled

3. Refund Timeline & Process

  • Customer submits a complaint via app/website within 24 hours of delivery.

  • Vendor must respond to the refund request within 48 hours.

  • Proof required: Vendors may request photo evidence from customers for damage/spoilage.

  • Approved refunds must be processed within 3 business days.

4. Financial Responsibility

  • Refunds are deducted from the vendor’s payout on a per-order basis.

  • If refunds are caused by logistics partners under vendor control, the vendor bears the cost.

  • For platform-initiated refunds due to system errors or platform-managed logistics, the store may cover costs.

5. Non-Compliance

Failure to process or respond to refund requests promptly may result in:

  • Automatic deduction from vendor payout

  • Temporary suspension from the platform

  • Permanent deactivation for repeat violations

6. Appeals

Vendors may appeal refund claims they believe are unjustified by contacting:

📧 VENDORSUPPORT@FRESHMART24.COM
Subject: \"Refund Appeal – Order #[OrderNumber]\"

Appeals must be submitted within 7 days of the refund notification.

Cancellation / Return / Exchange Policy

Cancellation, Return & Exchange Policy for Vendors

FRESHMART24
Effective Date: 01/06/2025

This policy outlines the procedures vendors must follow when handling order cancellations, returns, and exchanges for grocery products sold through FRESHMART24\'s online platform.

1. Order Cancellation Policy

1.1 Customer-Initiated Cancellations

  • Before Dispatch:
    Customers may cancel an order before it is marked as dispatched. Vendors must honor such cancellations without penalty.

  • After Dispatch:
    Orders cannot be canceled once dispatched unless:

    • Delivery is delayed beyond the promised window.

    • There is a platform-verified issue with the order.

1.2 Vendor-Initiated Cancellations

  • Vendors may cancel an order only under the following conditions:

    • Product is out of stock.

    • Delivery area is temporarily inaccessible.

  • Vendors must notify the platform and customer immediately.

  • Frequent cancellations may lead to penalties or suspension.

2. Return Policy

2.1 Return Eligibility

Product TypeReturnable?Time FrameConditions
Perishables (e.g. fruits, milk)❌N/ANo returns unless spoiled/damaged on delivery
Packaged Foods✅24 hoursMust be unopened, within expiry
Household Items✅3 daysMust be unused and in original packaging
Incorrect Deliveries✅24 hoursReturn of wrong item is mandatory
Damaged Items✅24 hoursPhoto evidence required

⚠️ All return requests must be submitted within 24 hours of delivery, unless specified otherwise.

2.2 Return Process

  • Customer submits request via app or customer support.

  • Vendor receives return notification and must respond within 48 hours.

  • Pickup is coordinated via platform logistics or vendor (if self-delivering).

  • If return is accepted, the customer will be refunded or offered an exchange.

3. Exchange Policy

  • Exchanges are allowed for:

    • Incorrect products

    • Defective packaged items

  • Exchange must be processed within 3 days of the original delivery.

  • If an identical item is unavailable, a refund must be issued.

4. Responsibilities of the Vendor

  • Verify all return/exchange claims promptly.

  • Accept returns/exchanges that fall within approved policy conditions.

  • Cooperate with platform logistics for reverse pickups (where applicable).

  • Maintain accurate stock availability to reduce cancellations and returns.

5. Non-Compliance

Failure to comply with this policy may result in:

  • Automatic deduction from payout

  • Temporary delisting or order deactivation

  • Permanent removal from the vendor network (in cases of repeated violations)

6. Support & Disputes

For return-related disputes or special cases, vendors can reach our support team at:

📧 vendorsupport@freshmart24.com
📞 +91-9813715030
Subject: \"Return/Exchange Dispute – Order #[OrderNumber]\"

General Inquiries

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